🔁 Returns & Refunds
Start a Return
To start a return, click the button below:
🗓️ Return Policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
At Ruxfy, we want you to absolutely love your purchase! However, we understand that sometimes things don’t go as expected. Here’s how our return process works:
💭 Change of Mind & Exchanges
If you’ve changed your mind or would like to exchange an item, you may request a return within 30 days.
We operate under a Green Return Policy, which means you may not need to send the item back in certain cases.
Once your return is approved:
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You’ll receive store credit in the form of a gift card for future purchases.
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If you prefer an exchange, you can use that store credit to pick a new product from our store.
⚠️ Refunds (Faulty or Damaged Products Only)
Refunds are only issued for faulty or damaged items — this applies to the product itself, not to minor damage on packaging.
If you receive a defective item:
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Contact us immediately with photos of the issue.
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After confirmation, we’ll issue a full refund to your original payment method.
💳 Chargebacks & Dispute Resolution
At Ruxfy, we value your trust and strive for 100% satisfaction.
If shipping delays occur, please reach out to us first before filing a chargeback with your bank.
When a chargeback is filed:
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It can take weeks or even months to resolve.
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Your refund request becomes frozen during the investigation.
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The process involves your bank and payment provider, delaying outcomes.
Instead, contact our support team — if your order is delayed beyond the expected timeframe, we’ll refund you or offer a suitable solution promptly.
📦 Lost or Stolen Orders
If your package is marked as Delivered by the courier, Ruxfy is not responsible for lost or stolen items.
We do not issue refunds or replacements for orders that have been confirmed as delivered.
If this happens:
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Check with neighbors or household members.
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Contact your local courier or post office for assistance.
⏳ Processing Time for Returns & Refunds
Once your return request is approved, you’ll receive an email confirmation.
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Refunds for faulty or damaged items will be sent to your original payment method.
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Store credit for change of mind or exchanges will be issued as a digital gift card.
✅ Agreement to Our Policies
By placing an order with Ruxfy, you agree to the terms in this Returns & Refunds Policy.
Customers are responsible for reviewing these policies before making a purchase.
💬 Need Help?
If you have questions or need assistance with a return or refund, please contact us:
📩 Email: ruxfy09083@gmail.com
📞 Phone: +1 (646) 631-1584
Our friendly support team is always happy to help! 💖