🚚 Shipping & Delivery

Order Confirmation & Processing

Once you place an order with Ruxfy, you’ll receive an order confirmation email. After processing (within 1–3 business days), a shipping confirmation email with your tracking number will be sent so you can easily monitor your shipment.

All orders are shipped using the fastest available service and may be delivered by your local post office or courier for final delivery.

Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order has shipped, you’ll receive a tracking number via email to follow your package’s journey.

🚀 Shipping Methods & Delivery Times

We’re pleased to offer FREE standard shipping across the USA, making your shopping experience with Ruxfy smooth and affordable.

• Standard Delivery: 7–14 business days

• Carriers: UniUni, CJPacket Ordinary, USPS, UPS, or FedEx (depending on location and availability)

Note: Remote or rural areas may require an additional 1–2 business days for delivery.

🔍 Track Your Order

You can track your order anytime using the tracking link sent to your email.

Tracking updates may take time to appear at certain checkpoints — we appreciate your patience while your order makes its way to you.

Order Cancellations

You may request a cancellation within 12 hours of purchase.

• If your order has not yet shipped, we’ll cancel it and issue a full refund.

• If your order has already shipped, cancellation is no longer possible. However, you can return the item once it arrives (see our Returns & Refunds Policy).

🏭 Where Do We Ship From?

At Ruxfy, we partner with trusted warehouses and logistics centers to ensure fast and reliable delivery.

Your order will ship from the nearest available warehouse based on stock and location — ensuring your package reaches you as quickly as possible.

Multiple Packages

Sometimes, your order may arrive in multiple packages to speed up delivery. Don’t worry if items arrive separately — the rest will be on their way soon!

If any item does not arrive, please contact us and we’ll arrange a refund or replacement promptly.

Chargebacks & Dispute Resolution

At Ruxfy, we’re committed to ensuring every order reaches our customers safely.

If there’s a shipping delay, please contact us first before filing a chargeback with your bank.
Filing a chargeback can freeze the resolution process and cause unnecessary delays.

If your order exceeds the expected delivery time, we’ll gladly provide a refund or suitable solution.

Your patience and cooperation help us serve you better.

Lost, Delayed, or Stolen Orders

Once an order is marked as “Delivered” by the courier, Ruxfy is not responsible for lost or stolen packages.

If your tracking shows “Delivered” but you haven’t received it:

• Check with neighbors or family members.

• Contact your local post office or courier (sometimes packages are held for pickup).

We cannot issue refunds or replacements for orders confirmed as delivered. For further help, please contact the courier directly.

Need More Help?

If you have any questions or concerns, please Contact Us...— our friendly customer support team is always happy to assist you!