Shipping Policy
At RUXFY, we are committed to delivering your orders quickly, safely, and reliably. Whether you’re purchasing power tools, outdoor equipment, or home improvement products, we work hard to ensure every order is processed efficiently and delivered with care.
Please review our shipping policy below.
Shipping Locations
RUXFY currently ships within the United States only.
At this time, we do not offer international shipping.
Order Cut-Off Time
Orders placed before 6:00 PM Eastern Standard Time (EST), Monday through Friday, are processed the same business day.
Orders placed after the daily cut-off time, on weekends, or on U.S. public holidays will begin processing on the next business day.
Order Processing & Handling Time
Once your order is confirmed, our fulfillment team carefully prepares and packages your items.
Handling Time: 1–2 Business Days (Monday–Friday)
During peak seasons or promotional events, processing times may occasionally be extended. If this happens, we’ll notify you promptly.
Shipping Transit Time
After your order has been shipped, standard delivery generally takes:
4–5 Business Days (Monday–Friday)
Delivery times may vary depending on your location, weather conditions, or carrier operations.
Estimated Delivery Time
The estimated total delivery time is:
5–7 Business Days
This includes:
- Processing Time: 1–2 Business Days
- Shipping Time: 4–5 Business Days
Shipping Costs
We proudly offer FREE Standard Shipping on all orders within the United States.
There are no hidden shipping fees. The total shown at checkout is the final amount you’ll pay.
Shipping Carriers
We work with trusted shipping partners to ensure dependable delivery. Depending on your location and product availability, orders may be shipped using carriers such as:
- USPS
- UPS
- FedEx
- DHL eCommerce (where applicable)
The carrier is selected based on the most efficient delivery option.
Order Tracking
Once your order has been shipped, you’ll receive a shipping confirmation email containing your tracking number.
Please allow 24–48 hours for tracking information to become active after receiving your confirmation email.
You can track your shipment at any time using the tracking link provided.
Delivery Information
Please ensure that your shipping address is complete and accurate before placing your order.
RUXFY is not responsible for delays or delivery issues caused by:
- Incorrect or incomplete shipping addresses
- Customer-provided address errors
- Carrier delays
- Severe weather conditions
- Natural disasters or other events beyond our control
Undeliverable Packages
If a package is returned to us because of an incorrect or incomplete address, failed delivery attempts, or refusal of delivery, our support team will contact you to arrange reshipment.
Additional shipping charges may apply if the package must be shipped again due to customer-provided address errors.
Lost, Delayed, or Damaged Shipments
If your package is significantly delayed, arrives damaged, or appears to be lost during transit, please contact us as soon as possible.
We’ll work directly with the shipping carrier to investigate the issue and help find the best possible resolution.
If your package arrives damaged, we recommend contacting us within 48 hours of delivery and including photographs of both the product and packaging.
Order Changes & Cancellations
If you need to modify or cancel your order, please contact us immediately.
Orders may only be changed or cancelled before they enter processing or shipment.
Once an order has been shipped, it cannot be cancelled and must follow our Return & Refund Policy.
Business Days
Our shipping department operates:
Monday – Friday
Closed on weekends and U.S. public holidays.
Need Assistance?
If you have any questions regarding shipping or your order status, our Customer Support team is happy to help.
Business Name: RUXFY
Website: www.ruxfy.com
Email: support@ruxfy.com
Phone: +1 (321) 357-4495
Average Email Response Time: Within 12 Hours
Live Chat: Available 24 Hours a Day, 7 Days a Week
Business Hours: Monday – Friday, 10:00 AM – 6:00 PM
Business Address:
RUXFY