Privacy Policy

At RUXFY (“RUXFY,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.ruxfy.com, place an order, create an account, or interact with our website and customer support.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

To provide you with a secure and personalized shopping experience, we may collect the following information.

Personal Information

When you place an order or contact us, we may collect:

Full Name
Email Address
Phone Number
Billing Address
Shipping Address
Company Name (if applicable)

Order & Payment Information

When you make a purchase, we collect information relating to your order, including:

Purchased products
Order history
Shipping method
Order value
Transaction status

For your security, RUXFY never stores your complete debit or credit card information. Payments are securely processed by trusted third-party payment providers.

Account Information

If you create a customer account, we collect:

Login credentials
Password (encrypted)
Account preferences
Saved addresses
Order history

Shopping Activity

To improve your shopping experience, we may collect information about:

Products viewed
Products added to your cart
Wishlist items
Recently viewed products
Purchase history

Customer Support Information

When you contact us through email, live chat, or phone, we may collect:

Your messages
Attachments or photos you provide
Customer service history
Support requests

Device & Technical Information

We automatically collect certain technical information, including:

IP Address
Browser type
Device type
Operating system
Time zone
Language settings
Referring website
Pages visited
Time spent on pages

Cookies & Tracking Technologies

RUXFY uses cookies and similar technologies to:

Remember your shopping cart
Save account preferences
Improve website performance
Analyze visitor behavior
Personalize content
Improve advertising effectiveness
Prevent fraud

You can disable cookies through your browser settings; however, doing so may affect certain website features.

How We Use Your Information

We use your information to:

Process and fulfill orders
Process secure payments
Arrange shipping and delivery
Send order confirmations and tracking updates
Provide customer support
Improve our products and services
Personalize your shopping experience
Detect fraud and maintain website security
Comply with legal obligations
Respond to customer inquiries
Send promotional emails (only if you choose to receive them)

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Sharing Your Information

We respect your privacy and do not sell or rent your personal information.

We may share your information only with trusted service providers, including:

Payment processors
Shipping carriers
Email service providers
Website hosting providers
Fraud prevention services
Analytics providers

These providers are authorized to use your information only as necessary to perform services on our behalf.

Shopify Platform

Our store is powered by Shopify. Your information may be stored through Shopify’s secure servers, databases, and applications. Shopify maintains industry-standard security measures to help protect your personal information.

Payment Providers

Payments are processed securely through trusted payment gateways.

RUXFY does not receive or store your complete credit card or debit card information.

Google Analytics & Advertising

We may use services such as:

Google Analytics
Google Ads
Google Shopping
Meta Pixel
Other analytics and advertising tools

These services help us understand website performance, improve customer experience, and measure advertising effectiveness.

These providers may use cookies or similar technologies to collect anonymous usage data.

User Reviews & Public Content

If you submit reviews, ratings, testimonials, or other public content, that information may be visible to other visitors.

Please avoid including sensitive personal information in public submissions.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Although we strive to use industry-standard security practices, no online system is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain your information only as long as necessary to:

Complete your orders
Provide customer support
Meet legal and tax obligations
Resolve disputes
Enforce our policies

When information is no longer required, it is securely deleted or anonymized where appropriate.

Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Delete your personal information
Request a copy of your stored information
Withdraw consent where applicable
Opt out of marketing communications
Request restriction of certain processing activities

To exercise any of these rights, please contact us using the information below.

Children’s Privacy

RUXFY does not knowingly collect personal information from children under the age of 13.

If we become aware that such information has been collected, we will promptly delete it.

Parents or guardians who believe their child has provided personal information may contact us immediately.

International Users

If you access our website from outside the United States, you understand and agree that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, legal requirements, or services.

Any updates will be posted on this page with a revised Effective Date. Your continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.