Order Cancellation Policy
At RUXFY, we understand that plans can change. We strive to process and ship orders as quickly as possible, but we also want to provide flexibility whenever possible. This Order Cancellation Policy explains when and how orders may be cancelled, refund eligibility, customer responsibilities, and our cancellation procedures.
By placing an order on www.ruxfy.com, you agree to the terms outlined below.
Cancellation Eligibility
Orders may be cancelled only if they have not yet entered shipment.
Orders that have already been shipped cannot be cancelled and must follow our Refund & Return Policy if you wish to return the item after delivery.
Cancellation Timeframe
Customers may request an order cancellation within 24 hours of placing their order.
This cancellation window is based on Eastern Standard Time (EST).
Requests received after the 24-hour period are not guaranteed and will depend on the order’s processing status.
How to Cancel an Order
To request a cancellation:
Step 1 – Review Your Order
Locate your order confirmation email and have your order number available.
Step 2 – Contact RUXFY
Please contact us as soon as possible using one of the following methods:
Email: support@ruxfy.com
Phone: +1 (321) 357-4495
Please include:
- Your Order Number
- Your Full Name
- The item(s) you wish to cancel
- Reason for cancellation (optional)
Step 3 – Confirmation
Our Customer Support team will verify whether your order is eligible for cancellation.
If approved, you’ll receive a cancellation confirmation email.
Refund After Cancellation
If your cancellation request is approved:
- Your payment will be refunded to the original payment method.
- Refunds are generally processed within 7 business days after cancellation approval.
- Depending on your bank or payment provider, additional processing time may apply before the funds appear in your account.
A confirmation email will be sent once the refund has been completed.
Partial Order Cancellation
If your order contains multiple items, you may request cancellation of specific item(s), provided those items have not yet entered processing or shipment.
Eligible partial cancellations will be refunded separately.
Order Modifications
Customers may request changes to:
- Shipping address
- Billing information
- Product quantity
- Product options or variations
Modification requests must be submitted within 24 hours of placing the order and before processing begins.
Once processing has started, modifications cannot be guaranteed.
Orders That Cannot Be Cancelled
The following orders generally cannot be cancelled:
- Orders that have already shipped
- Orders already prepared for shipment
- Special-order or customized products (if applicable)
- Orders flagged for fraud investigation until verification is completed
Fraud Prevention
To protect both our customers and our business, RUXFY reserves the right to cancel any order suspected of:
- Fraudulent activity
- Unauthorized payment
- Policy violations
- Billing verification failure
- Pricing or technical errors
If an order is cancelled by RUXFY, customers will be notified promptly, and any eligible payment will be refunded.
Customer Responsibilities
When requesting a cancellation, customers should:
- Submit the request within the 24-hour cancellation window.
- Provide accurate order information.
- Monitor email communications for updates.
- Respond promptly if additional verification is requested.
RUXFY Responsibilities
We are committed to:
- Responding to cancellation requests as quickly as possible.
- Verifying order eligibility fairly.
- Processing approved refunds promptly.
- Keeping customers informed throughout the cancellation process.
Our average email response time is within 12 hours.
Late or Missing Refunds
If you have not received your refund within 7 business days after receiving your cancellation confirmation, please contact us.
We’ll work with your payment provider to investigate and resolve the issue as quickly as possible.
Special Circumstances
During periods of exceptionally high order volume, including major promotions, holiday sales, or seasonal events, processing times may vary.
If special cancellation conditions apply during these periods, they will be clearly communicated on our website or during checkout.
Need Assistance?
If you have any questions regarding order cancellations, our Customer Support team is here to help.
Business Name: RUXFY
Website: www.ruxfy.com
Email: support@ruxfy.com
Phone: +1 (321) 357-4495
Average Email Response Time: Within 12 Hours
Live Chat: Available 24 Hours a Day, 7 Days a Week
Business Hours: Monday – Friday, 10:00 AM – 6:00 PM
Business Address:
RUXFY