Refund and Returns Policy

Refund & Return Policy

At RUXFY, your satisfaction is our top priority. Whether you’re purchasing power tools, outdoor equipment, or home improvement products, we want every order to meet your expectations. If an item doesn’t work out, whether due to damage, defects, or a change of mind, we’ve made our return and refund process simple, transparent, and hassle-free.

Below is everything you need to know about returns and refunds at RUXFY.

Return Eligibility Period

You may request a return within 30 days of receiving your order. This gives you sufficient time to inspect your purchase and ensure it meets your expectations.

How to Start a Return

All returns are processed by mail and handled by our Customer Support team to ensure a smooth experience.

You may request either:

  • A full refund
  • A replacement for the same item (subject to availability)
  • An exchange for another item of equal value

To initiate a return, please contact us at support@ruxfy.com and include:

  • Your order number
  • The product(s) you wish to return
  • A brief explanation of the reason for your return
  • Photos of the product if it arrived damaged, defective, or incorrect (recommended)

Our team typically responds to all email inquiries within 12 hours and will provide complete return instructions.

Return Conditions

To qualify for a refund or exchange, returned items must:

  • Be returned within 30 days of delivery.
  • Be unused, uninstalled, and in their original condition.
  • Be returned in the original packaging.
  • Include all accessories, manuals, parts, and documentation.
  • Be free from damage caused by misuse, neglect, improper installation, or unauthorized modifications.

Items showing excessive wear, accidental damage, or missing components may not qualify for a refund or exchange.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

Once verified, we’ll arrange a replacement or issue a full refund at no additional cost to you.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, RUXFY will provide a prepaid return shipping label whenever applicable.

For returns requested due to a change of mind or customer preference, customers may be responsible for return shipping costs unless otherwise stated during a promotion or special offer.

No Restocking Fees

We believe in fair and transparent service.

RUXFY does not charge any restocking fees for eligible returned products.

Refund Processing

After your returned item has been received and inspected, we’ll notify you of the outcome.

If your return is approved:

  • Refunds will be issued to your original payment method.
  • Most refunds are processed within 7 business days after approval.
  • Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

You’ll receive an email confirmation once your refund has been completed.

Exchanges

If you prefer a replacement instead of a refund, we’ll process your exchange as quickly as possible, subject to product availability.

If the requested item is unavailable, our team will contact you to discuss suitable alternatives or issue a full refund.

Order Cancellations & Changes

If you need to cancel or modify an order, please contact us immediately.

  • Orders may only be cancelled or modified before they have been processed for shipment.
  • Once an order has shipped, it can no longer be cancelled and must follow the standard return process.

Quality Assurance

Every returned product undergoes a quality inspection to ensure fair processing and maintain our high product standards.

We also value customer feedback and use it to continuously improve our products, packaging, and overall shopping experience.

Need Assistance?

Our Customer Support team is always happy to help.

Email: support@ruxfy.com

Phone: +1 (321) 357-4495

Average Email Response Time: Within 12 Hours

Live Chat: Available 24 Hours a Day, 7 Days a Week

Business Hours: Monday–Friday, 10:00 AM – 6:00 PM

Business Address:

RUXFY
829 N Saginaw Rd
Midland, MI 48640
United States

Thank you for shopping with RUXFY. We appreciate your trust and are committed to providing reliable products and outstanding customer service.